August 5, 2021

TOSB Conversation: Developing the Inner Dimension of Leadership

TOSB Conversation: Developing the Inner Dimension of Leadership with Bharat Wakhlu & Ajit Sharma
April 24, 2021

Leveraging Tiny Troubles and Miniature Field Failures for Enhanced Customer Experiences

Process and service quality deficiencies, especially those small and chronic lapses – both within and outside of organizations- contribute significantly to waste, employee stress and irritation, […]
November 7, 2020

Effectively Managing Customers’ Experience

In this day and age customers no longer come to physical stores or shops to make purchases. This poses challenges to businesses that are operating in […]
July 9, 2020

Navigating the Maze

Many of us find ourselves stuck in life and career maze, and the shortcut route to success often leads us to a dead-end. This book works […]
April 3, 2020
Covid19

Six Transformational and Global Trends Unleashed by the Covid19 Crisis

Six Transformational and Global Trends Unleashed by the Covid19 Crisis New Forces are changing the way we Think, Connect, Govern and Collaborate A tiny, really tiny […]
May 21, 2017
Being Decisive!

Being Decisive!

Being Decisive! Introduction (Being Decisive!) The former Prime Minister of India, Mr. Narasimha Rao, once famously said, “No decision is also a decision.” He was right. […]
May 8, 2017
Stimulating Beneficial Change - Leadership Lessons

Stimulating Beneficial Change – Leadership Lessons from Indore

Stimulating Beneficial Change – Leadership Lessons from Indore Every organization – big, small, for-profit or otherwise – created to pursue goals, which when achieved, improve the […]
April 13, 2017
The Six Imperatives of Outstanding Service Quality

The Six Imperatives of Outstanding Service Quality

For the past three decades, I’ve involved in developing organizational strategies, systems, structures, processes and methods that have helped diverse enterprises and organizations deliver high levels […]
March 6, 2017
Why Good Leaders Love Bad News

Why Good Leaders Love Bad News

Why Good Leaders Love Bad News Leaders aren’t impressed by or stuck to the status quo. In fact, their inner-engines fire only by things or conditions […]
March 6, 2017
Wisdom for a VUCA World

Wisdom for a VUCA World

Wisdom for a VUCA World Open any newspaper or news magazine – online or in print – and within minutes of reading its contents, one starts […]