Process and service quality deficiencies, especially those small and chronic lapses – both within and outside of organizations- contribute significantly to waste, employee stress and irritation, […]
In this day and age customers no longer come to physical stores or shops to make purchases. This poses challenges to businesses that are operating in […]
Six Transformational and Global Trends Unleashed by the Covid19 Crisis New Forces are changing the way we Think, Connect, Govern and Collaborate A tiny, really tiny […]
Being Decisive! Introduction (Being Decisive!) The former Prime Minister of India, Mr. Narasimha Rao, once famously said, “No decision is also a decision.” He was right. […]
Stimulating Beneficial Change – Leadership Lessons from Indore Every organization – big, small, for-profit or otherwise – created to pursue goals, which when achieved, improve the […]
For the past three decades, I’ve involved in developing organizational strategies, systems, structures, processes and methods that have helped diverse enterprises and organizations deliver high levels […]
Why Good Leaders Love Bad News Leaders aren’t impressed by or stuck to the status quo. In fact, their inner-engines fire only by things or conditions […]